Consultation Feature

The device's Consultation feature allows you to place a call on hold and then make a second call to another party.

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After placing a call on hold (by pressing hook-flash), the holding party hears a dial tone and can initiate a new call, which is called a Consultation call.

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While hearing a dial tone or when dialing to the new destination (before dialing is complete), the user can retrieve the held call by pressing hook-flash.

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The held call can’t be retrieved while ringback tone is heard.

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After the Consultation call is connected, the user can toggle between the held and active call by pressing the hook-flash key.